|  Key Collection
1) Timing of key collection
Upon issuance of Temporary
Occupation Permit (TOP) or Certificate of Statutory Completion (CSC) by the
relevant authorities, our solicitors will notify your solicitor to make the next
payment and furnish guidelines and password for the online booking system for
the key collection. Upon our receipt of your payment from our solicitors, you
may proceed to book an appointment for collection of key via our online booking
The appointment date and time is subject to availability on a
first-come-first-served basis. Information on the availability can be checked
via the online booking system.
2) Can my relatives or friends collect the key on my behalf?
Yes. Please fax to us your Letter of Authorisation
in the format provided for by your solicitor prior to the day of key collection.
On the actual day of key collection, your authorised personnel will need to
bring along the original copy of the Letter of Authorisation and his/her
NRIC/passport for verification.
3) What is the procedure for key collection?
The keys can be collected at the key collection
center at your development. You will receive a handover kit comprising the keys
to your unit, a Resident's Handbook, warranties, inventory checklist, operating
manuals, remote controls for the air-conditioners or electrical appliances,
architectural and services layout plan, Utilities and Telephone Application
Forms. Our representatives will accompany you to the unit to check on the
fittings and appliances.
|  Defects Liability Period
1) How long is the Defects Liability Period (DLP)?
months from the date of notice to take possession.
2) What is the developer liable for during DLP?
DLP, you may notify our representatives of any reasonable defects arising from
workmanship, quality of materials or any alleged defects that we can improve
upon within reasonable expectations.
However, we will not be held responsible for defects arising from negligence
of your own contractor(s). It is therefore advisable that upon handing over of
the unit, a joint inspection is carried out with our representative to register
3) How long will it take to complete rectification works?
Once the issues have been brought to the attention of our Customer
Service Team (CST) and upon Architect’s verification that the defects are valid,
our CST will direct the main contractor to proceed with the rectification works.
Once the certified defect is rectified, our CST will conduct a joint
inspection with the owner to acknowledge and sign off the completed works.
The duration of the rectification works will depend on the extent of the work
required. However, we will to the best of our efforts commence the rectification
works within 14 working days and complete within a month. Otherwise, our CST
will keep you informed of the measures to be taken and the revised schedules.
|1) When can I carry out my renovation
Preferably after all defects have been rectified.
2) Can I make additions / alterations to my house?
but you will need to seek approval from the Managing Agent/Management Committee
for all internal and external renovations. Where applicable, you will also need
to obtain written approval from the relevant authorities and submit a copy of
the approval to the Managing Agent/Management Committee before commencement of
3) Can I change or add new doors in my house?
the main door, sliding doors or any other doors which form part of the external
4) Can I install grilles for my windows and/or doors at the balcony?
Yes, but you are required to adopt only the approved grille design
and colour so as to maintain the consistency of the building façade. A copy of
the approved design can be obtained from the Managing Agent office.
5) Am I allowed to change the colour of my external walls?
No, so as to maintain the consistency of the building façade.
6) Can I knock down the internal wall?
bearing walls can be demolished. You should verify and seek approval from the
developer’s representative/Managing Agent/Management Committee via a sketch.
7) Should I need to do renovations in future, will I be given the
Yes, you will be given layout plans during the key
collection day. However, they can only serve as a guide. All dimensions must be
verified physically within your apartment unit.
8) Works permitted within Household Shelters (HS)
refer to Singapore Civil Defence Force for works permitted within Houseshold
Electricity & Water Supply
1) How many telephone lines can I apply for my house?
You can apply up to a maximum of 4 lines from Singapore
Application for installation of new residential telephone can be made
personally at any Post Office or any Hello Customer Service Centre with your
identity card. If you are already a SingTel Customer, you may make the
application by calling 1609.
2) Have all the switches, power points, telephone points and SCV
points been tested?
Yes, they have been tested and are in
compliance with the relevant regulations.
3) When do I need to apply for my water, electrical and telecom
We will include in our handover kit the Singapore Power
and SingTel application forms for your submissions to the authorities.
Alternatively, application for water and electricity can be made directly with
Power Supply Pte Ltd located at Singapore Power HQ Building at 111 Somerset
Power will be turned-on within 3 working days from receipt of your
|  Mechanical & Electrical (M & E)
1) Can I continue the air-conditioning servicing and maintenance
contract with your existing contractor after DLP?
Yes. You can
approach the contractor directly.
2) Can I fix a ceiling fan or a chandelier from the ceiling?
Yes. However, please ensure that your contractor installs the
correct fixtures/ hooks to the structure or structural floor slab above.
3) I don’t plan to use one of the water closets (WC). Can I remove
Yes, but you will have to engage a licensed plumber to apply for
approval from National Environmental Agent (NEA) and to remove the WC.